General inquiries

For questions about accounts, billing, feature requests, or any matter not covered by other channels, please email [email protected]. To help us assist you quickly, include your company name, primary contact, and a concise description of your request.

• Subject line should reflect the purpose (for example, “Billing question” or “Account setup”).
• Provide the account email or organization ID associated with Ubuje.
• Specify the platform or environment (web, iOS, Android, API, etc.) and, if relevant, the app version or build.
• Attach or link any supporting files (screenshots, logs, or demo URLs) that clarify the issue or request.

Developer submissions

Developers seeking publishing, integration, or platform collaboration should submit a formal proposal to [email protected]. Please include:

• Project name, organization, and primary contact details.
• Overview of the integration, including API endpoints and authentication method.
• Security, compliance, and data-handling considerations.
• Proposed timeline, milestones, and any required collaboration steps.

Submissions are reviewed by our Partnerships and Platform teams. Typical turnaround is 5-7 business days, after which you will receive either next steps or constructive feedback.

Response times

We adhere to clear, predictable response targets to support your planning. The following guidelines reflect our current SLAs:

• General inquiries: acknowledgement within 24 hours; full response within 1-2 business days.
• Urgent or security-related issues: acknowledgement within 4 hours; updates or remediation within 24 hours where feasible.
• Developer submissions: review and feedback within 5-7 business days.
• Billing or contractual questions: reply within 1-2 business days.

Note that response times may vary based on channel load, complexity, and regional support hours. For urgent routing, mark the email subject with "Urgent" or "Security".